Shipping policy
Shipping Policy
Shipping From the Netherlands
All available Drivingrich products are stocked, checked and fulfilled from our facility in the Netherlands.
This gives us greater control over product condition, packaging quality and order handling before each parcel leaves our care.
Order Processing
Orders placed before 16:00 Amsterdam time are prepared and delivered to the selected carrier point the same day.
Orders placed after 16:00 are normally prepared the following day.
Same-day fulfilment means that your order is packed and handed over promptly. The moment it enters the carrier network may depend on collection schedules, weekends and public holidays.
Carriers and Shipping Methods
We work with a selection of established delivery partners.
The carrier is chosen according to the destination, parcel type, delivery speed and service reliability. This allows us to use the fastest dependable option available for each shipment rather than relying on one carrier for every order.
Worldwide Shipping
Drivingrich ships worldwide.
Shipping costs, if applicable, are displayed during checkout before payment. Any free-shipping offer shown on the website or at checkout applies according to the conditions stated with that offer.
Orders delivered outside the European Union may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. These charges are not controlled by Drivingrich and, unless explicitly stated otherwise at checkout, remain the responsibility of the recipient.
Estimated Delivery Times
Delivery estimates begin after the parcel has been accepted into the carrier network.
Netherlands: 1–2 working days
Belgium and Germany: 1–3 working days
Rest of the European Union: 2–6 working days
United Kingdom: 3–7 working days
United States and Canada: 4–10 working days
Rest of the world: 5–14 working days
These are estimated transit times rather than guaranteed delivery dates.
Customs processing, public holidays, severe weather, remote destinations and local carrier conditions may cause delays outside our direct control.
Order Tracking
Once your parcel has been processed by the carrier, tracking information will be sent automatically to the email address used at checkout.
Tracking may require a short period to update after the shipping confirmation has been issued.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Contact support@drivingrich.shop immediately if you notice an error. We will try to correct the address before fulfilment, but changes cannot be guaranteed once the parcel has entered the carrier network.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
Lost, Damaged or Delayed Parcels
Drivingrich remains responsible for the parcel until it has been delivered to the customer, except where the customer independently selected a carrier that was not offered by Drivingrich.
If your parcel appears lost, arrives damaged or contains an incorrect product, contact support@drivingrich.shop as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of any damage to the parcel and product
We will investigate the shipment with the carrier and provide an appropriate replacement, refund or other solution based on the circumstances and product availability.
Visible transport damage should be reported promptly so that we can preserve the necessary evidence for the carrier investigation.
Customs Delays and Refused Deliveries
International orders may be inspected or delayed by customs authorities.
Drivingrich cannot control customs processing times or charges imposed by the destination country.
If a parcel is refused, left unclaimed or returned because required customs charges were not paid, any refund will be assessed after the parcel has returned to us. Actual return costs or non-refundable charges may be deducted where permitted by law.
Returns
You may request a return within 14 calendar days after delivery, subject to the conditions in our Return & Refund Policy.
The return period begins on the day the order is delivered. When an order is delivered in separate shipments, the period begins after the final item has been received.
Please review the full Return & Refund Policy before sending anything back. Returns must not be sent without first contacting us for instructions.
Contact Us
For questions about shipping, tracking or delivery, contact:
Please include your order number so we can assist you efficiently.
Policy Updates
This Shipping Policy may be updated when our services, fulfilment methods or legal obligations change.
The version published on the Drivingrich website at the time of your purchase applies to your order, except where a later change is required by applicable law.