Refund policy
Return & Refund Policy
Return Window
You may request a return within 14 calendar days after receiving your order. Weekends and public holidays are included in this period.
When an order is delivered in multiple shipments, the 14-day return period begins on the day the final item is delivered.
You do not need to provide a reason for exercising your right of withdrawal. After notifying us of your return, the item must be sent back within the following 14 days.
Condition of Returned Items
You may inspect the product as you reasonably would in a physical store.
Returned products should be complete and, where reasonably possible, sent back in their original packaging with all included parts and accessories.
You are responsible only for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics and proper functioning. If a product shows signs of unnecessary use, damage or incomplete contents, we may deduct the resulting loss in value from the refund where permitted by law.
Opening the packaging alone does not automatically remove your right to return a product, except where a specific statutory exception applies.
Return Shipping Costs
Drivingrich covers the cost of approved return shipping.
Once your return request has been accepted, we will provide the return address and instructions needed to send the item back at our expense.
Returns sent without prior approval or outside the provided return process may not qualify for prepaid return shipping.
Cancelling an Order
You may ask us to cancel an order before it has entered fulfilment.
To request a cancellation, contact support@drivingrich.shop as soon as possible and include your order number.
Because orders placed before our daily cut-off may be fulfilled quickly, we cannot guarantee that a cancellation request will reach us before the parcel is handed over to the carrier.
If the order has already been fulfilled or shipped, you may still exercise your applicable right of withdrawal and return it under this policy after delivery. The legal cooling-off right can also be exercised before delivery.
How to Request a Return
Email support@drivingrich.shop within 14 days of delivery.
Please include:
- Your order number
- The product you wish to return
- A brief description of the request
A reason is not required for a standard withdrawal, although feedback is always appreciated.
Once your request has been reviewed, we will provide the return instructions and, where applicable, a prepaid return label.
Please retain your return receipt or proof of shipment until the refund has been completed.
Refund Process
Once the returned product has been received and inspected, we will confirm the outcome by email.
Approved refunds will be returned through the original payment method. Store credit may be provided instead only when you specifically request and accept it.
When an entire order is withdrawn, the refund includes the original standard delivery charge, where legally required. Additional costs resulting from choosing a more expensive delivery method than our standard option are not refundable unless required by applicable law.
Refund Timeline
Refunds are processed as quickly as possible and no later than 14 days after we receive your withdrawal notice, where required by law.
We may wait to issue the refund until we have received the returned products or you have provided reliable proof that they have been sent back, whichever occurs first. Your bank or payment provider may require additional time before the refund appears in your account.
Exchanges
We do not currently process direct exchanges.
To order a different model, colour or product, return the original item for a refund and place a new order separately. This helps prevent your preferred product from selling out while the return is in transit.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, defective or different from what you ordered, contact support@drivingrich.shop as soon as possible.
Please include your order number and clear photographs showing the issue. We will review the case and provide an appropriate solution.
Your rights for faulty or incorrectly supplied products are separate from the 14-day right of withdrawal. Under EU consumer rules, products that are defective or do not match their description must be repaired, replaced or otherwise resolved without cost to the consumer, depending on the circumstances.
Exceptions
Most Drivingrich products may be returned under this policy.
The right of withdrawal may not apply where a statutory exception exists, including certain personalised or custom-made products and other categories excluded by applicable consumer law.
Any relevant exception will be clearly communicated before purchase.
International Customers
This policy applies to orders placed through Drivingrich worldwide.
Mandatory consumer rights may vary by country. Nothing in this policy limits any rights that cannot legally be excluded under the laws applicable to your purchase.
International returns may require additional customs documentation. Please follow the instructions supplied by our support team and do not send a return before receiving confirmation.
Contact Us
For return, refund or cancellation assistance, contact:
Please include your order number so we can assist you as efficiently as possible.